Cancellation & Returns
What should I do in case I receive a damaged/defective or the wrong product from Kitabdeal.com? If you found that there is something wrong with product(s) or you got the wrong product(s) shipped by Kitabdeal.com, we will certainly do everything to assist you. If a product ordered by you on Kitabdeal.com was delivered to you in a damaged/defective condition, please contact us at firstname.lastname@example.org or call us at +92(300 2441243) for a replacement. We will also have the defective/damaged book picked up from you at no extra cost.
What is the 7 Days Replacement Guarantee?
All products sold on Kitabdeal.com are covered under our 7 days replacement guarantee. If you got the wrong product or the product(s) you got is damaged/defective, please let us know within 7 days of delivery in order for us to redeem you or replace the item with no extra cost. How do I cancel an order on Kitabdeal.com? Also, how do I return a product ordered on Kitabdeal? If you cancel your order before your product has been shipped, we will refund the entire amount. Please note that for imported edition products you can not cancel after one week since order placed as in that time we have already given order to supplier abroad which we are then unable to cancel. If you cancel your order after your product has shipped, you can do one of the following: 1. If your product has shipped but has not yet been delivered, immediately contact Customer Support and inform them about cancellation. 2. If you already received the product, it will be eligible for replacement, only in cases where there are defects found with the product(s) or it’s the wrong product(s) delivered. Please refer to the 7 Days Replacement Guarantee mentioned above.
If you need any help or couldn’t find the information you needed? Please do not hesitate to contact us @ email@example.com. or Call/WhatsApp +92 300 2441243